FAQ’s

Frequently Asked Questions

Office:

Mon – Fri 09:00 to 16:30 (Peak season 08:00 to 17:30)

Retail shop (In Season):

Mon–Fri 09:00 to 16:30         Sat-Sun 10:00 to 16:00

If for some reason you are unable to place an order online or via email please feel free to call us on 01506 870033.

Our cut trees are measured from the bottom of the butt to the top whorl meets the leader.

HEIGHT

MEASUREMENT OF HEIGHT 

4ft

120cm – 150cm

5ft

150cm – 180cm

6ft

180cm – 210cm

7ft

210cm – 240cm

8ft

240cm – 275cm

9ft

275cm – 305cm

10ft-12ft

305cm – 356cm

12ft-14ft

365cm – 425cm

14ft-16ft

425cm – 515cm

-Once you have taken your tree home remove the netting & keep your tree outside until you decide to take it indoors.

-If possible, use a water-holding tree stand for better needle retention.

-If you are using a water-holding tree stand please remember to saw 5cm from base prior to placing it in the stand. This will allow the tree to start absorbing water again.

-When choosing where to place your Christmas Tree make sure it is positioned in a cool, dry place away from direct heat.

Payments & Pricing

Wholesale Christmas Tree Prices

Please visit the wholesale section of the website or download our latest price list.

Retail Christmas Tree Prices

Please visit our online shop or give us a call on 01506 870033

Wholesale Payment terms

Please contact our office for our wholesale payment terms.

Retail Payment terms

Please visit our online shop or call our office 01506 870033 for more details.

Wholesale –

No, all pricing listed for wholesale orders are Ex VAT.

Retail –

Yes

Delivery & Returns

Wholesale –

We are always happy to discuss the possibility of accepting an order to any location requested. We currently have customers all over the UK and Ireland.

Retail –

Please enter your postcode to see if delivery is available. We do deliver on selected dates for retail orders for an additional fee. Delivery dates for 2021 are 30 November, 7 December, 14 December 2021

Wholesale –

We will always do our best to get your order to you on your preferred delivery date and the majority of orders we send out to arrive on this date. Unfortunately, there is the odd occasion when something is delayed due to reasons outwith our control.

Retail –

If you opt to have your tree delivered, we will always deliver on the date you have selected. Unfortunately, we are unable to provide a time for the delivery however no need to worry if you won’t be in as we can leave the tree in a safe place for when you return home.

If you are looking to cancel or change your order please contact us as soon as possible. Each cancellation request will be looked into on an individual case depending on the notice given.

Please phone us to tell us what the problem is, and we will be more than happy to discuss the issue and try to resolve the problem.

For wholesale orders trees must be off loaded from the pallet within 24 hours of delivery and any problems reported. No complaint will be valid unless it has been reported within 48 hours of trees being delivered.

Still have questions? Call 01506 870033